Terms of service

ACCURACY OF PERSONAL INFORMATION
The client guarantees that the contact information provided by him/her is correct and will always be kept duly updated. In order to keep a record of all contacts made with the client, the email address provided by him/her will be used for the communication between the client XPowerWeb. It’s the customer’s responsibility to provide a valid contact email address that is not directly hosted through the XPowerWeb services.

BULK Emails
In order to ensure the proper functioning of the email service, all web hosting plans are subject to a reasonable usage limit of 10,000 email sends per month. It´s not allowed to send Spam through XPowerWeb services. It’s defined as Spam all unsolicited commercial or bulk email messages. All newsletters or mailing list should only be sent to recipients who have previously subscribed them through the website corresponding to the domain from which they are sent.

Hosting content
The Web Hosting plans are exclusively intended for hosting web pages, their respective databases and email accounts for associated domains. The Web Hosting plans should not be used to host repositories of Files, Videos and/or Backups. It´s forbidden to use the next sistems/files on XPowerWeb servers: Viruses, Malware, Exploits, Cracks, Nukers, Flooders, Game Servers, Shoutcast, Socks, Proxys, Torrents, Warez, Image Hosting Scripts and/or any other type of file and/or system that may compromise the correct functioning of XPowerWeb services.

IlLegal content
XPowerWeb does not authorize the hosting of adult or erotic content on its servers. Both hosted material and links to other destinations where pornography exists are completely prohibited. All websites that do not comply with this rule will be closed and removed without prior notice.

Misuse of services
The client must not attempt to violate the security of any user or computer, nor carry out any other type of action that may compromise the correct functioning of the services provided by XPowerWeb. The client’s account is for his/her exclusive use, is personal and non-transferable. The client must not share its access to uses not related to his/her website. It’s not premitted to create scheduled tasks (cron jobs) with less than 15 minutes of interval. Disk space usage by databases cannot exceed 5 GB. It’s not permitted to host more than 200.000 inodes. It is not allowed to run MySQL queries lasting longer than 30 seconds. Intensive use of any type of resource on XPowerWeb servers by the client’s web hosting account is not permitted. If this situation occurs, the web hosting account in question may be limited or suspended, depending on the severity of the situation.

Reseller accounts
It is strictly forbidden to create free hosting accounts with Reseller plans. It is also prohibited to offer free trial accounts or equivalents. Resellers must ensure that their customers comply with the terms set out in XPowerWeb. In case of non-compliance with the aforementioned rules, the accounts in question will be automatically suspended without prior notice.

Domain reservation
Domain orders placed through the XPowerWeb website only constitute the application process for the registration of the respective domains and do not in any way guarantee the reservation of the domains even after the costumer’s payment. XPoweWeb is not responsible if the domains ordered and already paid for by the customer are registered by third parties through other entities due to the customer having provided invalid contact information, technical problems with the domain registration platform or for any other reason.

Domain renewal
After a domain expires, it is deactivated by the registrar entity and can still be renewed commonly within the following 30 days. After this 30-day period, the domains enter the Redemption Period, which lasts 40 days and where they can only be restored upon payment of the restoration fee. After the Redemption Period, the domains are released for new public registration and can be registered by third parties. The .EU domains are immediately placed into Redemption Period upon expiration. XPowerWeb is not responsible for any failures in the automatic domain renewal process that may result in the domains being registered by third parties. These failures may be due to invalid contact details, irregular domain situations, technical failures in the domains’ automatic renewal mechanisms or any other reason.

Right of admission
XPowerWeb has the right to refuse to open accounts on its servers or to provide any service, without having to provide a reason for doing it.

PaYMENT
The customer will be notified by email fifteen days before the renewal date of the contracted services and will have this period available to settle their payments through his/her Client Account. After this period, services will be suspended and late renewal of these services may only be carried out when indicated by XPowerWeb.

Price
During the initial period, the price will be the one that was contracted. At the time of the renewal of services, the price to be paid by the customer will be the one published on the XPowerWeb website on the date of renewal.

Refunds
All payments made when subscribing the service are non-refundable, except in cases duly indicated. In the event of prolonged service failures without any justification and/or prior notice, the customer will be compensated with services provided by XPoweWeb.

Satisfaction GUARANTEE
XPowerWeb offers a Total Satisfaction Guarantee in all of its hosting plans, for a period of up to thirty days from the date of subscription of the hosting plan. If the customer is not completely satisfied with the services provided by XPowerWeb, XPowerWeb will refund the full amount spent by the customer on subscription of that hosting plan. Domains are not guaranteed in any way, since once registered they cannot be cancelled. If the customer has purchased a free domain when purchasing their hosting plan, the value of this domain will be deducted from the normal price of the total amount to be refunded to the customer. The domains covered by this situation will continue to be the property of the customer for the period of their registration. After the refund provided for by the satisfaction guarantee has been applied, the customer’s hosting account will be terminated. If the customer’s account is cancelled due to non-compliance with the rules set out in this document, the satisfaction guarantee will cease to have effect.

Service CANCELLATION
XPowerWeb will suspend the service provided to the customer when he/she does not comply with the rules described in this document, without the customer being entitled to any refund or compensation. Depending on the severity of the matter, the account may be automatically suspended or the customer may receive a notification with a time limit to bring their account into compliance with the established parameters.

BACKUPS
Although XPowerWeb performs daily backups of all content hosted on its servers, the customer is responsible for maintaining backup copies of the content stored in their web hosting account on their local computer. XPowerWeb cannot be held responsible for any loss of information.

services Outage
XPowerWeb has the right to interrupt the service for the necessary time, notifying the customer through the Client Account or by email, for maintenance operations and/or other types of operations that it deems necessary. The service interruption will take as long as necessary until all operations are completed.

DATA PROTECTION
All clients must know what Copyright is and respect it for their protection and the safety of their work.

Site PRO
In web hosting plans where Site PRO is included, the cliente can host up to 20 websites developed with Site PRO.

FREE CONTENT MIGRATION
The content transfer offer is only valid for new plan subscriptions and for content transfers from other providers to XPowerWeb. If your previous provider does not use the cPanel system, the transfer will have to be done manually, in which case the offer is limited to the transfer of 1 website and its database and up to 5 email accounts via IMAP. Manual migration of additional content will cost 20 Euros per website and 10 Euros per email account.

GAPS
Any situation not covered by these Terms of Service will be resolved by the XPowerWeb administration.

Others
XPowerWeb has the right to change this document, as well as the prices and services, whenever it deems necessary, without any prior notice.